Shipping policy
Thank you for shopping with us. We are committed to ensuring that your orders are delivered safely and on time.
Delivery Coverage
We deliver orders across West Malaysia and East Malaysia using trusted courier partners.
Shipping Rates
West Malaysia
• Flat Rate: RM6 per order
• Free Shipping: For orders above RM80 (after discounts, before shipping fees)
East Malaysia (Sabah & Sarawak) (weight-based)
• 0 – 1kg: RM15
• 1.01 – 3kg: RM25
• 3.01 – 5kg: RM35
• Above 5kg: RM35 + RM7 for every additional 1kg
Shipping fees will be automatically calculated at checkout based on your order total and weight.
Processing and Delivery Time
• Processing Time: Orders are processed within 1–3 business days after payment is confirmed.
• Delivery Time (estimated):
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West Malaysia: 1–3 business days
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East Malaysia (Sabah & Sarawak): 3–7 business days
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Please note that delivery times are estimates and may vary due to public holidays, peak seasons, weather conditions, or courier delays.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email or SMS. You can track your parcel directly through the courier’s official tracking system.
Important Information
• Please ensure your shipping address and contact details are correct before placing your order.
• Failed deliveries due to incomplete or incorrect details may result in additional re-delivery charges.
• We are not liable for delays caused by courier operations or circumstances beyond our control.
Contact Us
For any questions regarding shipping, please contact us at hello@baekelili.com