Shipping policy
Thank you for shopping with us. We are committed to ensuring that your orders are delivered safely and on time.
Delivery Coverage
We currently offer shipping to Malaysia and Singapore only. Shipping fees are calculated at checkout based on your destination and package weight.
Shipping Rates
| Destination | Rate | Free Shipping Condition | Estimated Transit | |
| Malaysia (West) | RM 6 | RM 80+ | 1-3 working days | |
| Malaysia (East) |
From RM 15 (weight-based) |
RM 200+ | 3-7 working days | |
| Singapore | From RM 19 (weight-based) | RM 250+ | 3-10 working days |
Notes:
i. Singapore customers are responsible for any import duties or taxes that may apply.
ii. Actual shipping fee is calculated on checkout.
Processing
• Orders are processed within 1–3 business days after payment is confirmed.
• Please note that delivery times are estimates and may vary due to public holidays, peak seasons, weather conditions, or courier delays.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email. You can track your parcel directly through the courier’s official tracking system.
Important Information
• Please ensure your shipping address and contact details are correct before placing your order.
• Failed deliveries due to incomplete or incorrect details may result in additional re-delivery charges.
• We are not liable for delays caused by courier operations or circumstances beyond our control.
Contact Us
For any questions regarding shipping, please contact us at hello@baekelili.com