Terms of service
Welcome to Baekelili. These Terms of Service (“Terms”) govern your access to and use of our website and services (collectively, the “Service”), including purchasing products from our online store. By using our Service, you agree to be bound by these Terms.
Please read them carefully.
1. Eligibility
By using our Service, you represent that you have the legal capacity to enter into this agreement and are permitted to purchase goods from Baekelili in accordance with applicable laws.
2. Products and Orders
• All products sold on Baekelili are freshly baked and made-to-order using premium organic ingredients.
• We strive to ensure product descriptions and images are accurate; however, minor variations may occur due to the handmade nature of our products.
• Prices, availability, and product details are subject to change without prior notice.
• We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders with incorrect information or suspected fraudulent activity.
3. Ordering and Payment
• By placing an order, you agree to provide accurate and complete information, including billing and shipping details.
• Payment must be made in full before order processing. We accept the payment methods displayed on our website.
• All payments are subject to verification and authorization.
4. Shipping and Delivery
• We deliver within Malaysia via trusted courier partners. Delivery timelines are estimates and not guaranteed.
• Once an order is dispatched, risk passes to the customer. We are not liable for delays, losses, or damages during transit.
• Customers are responsible for providing accurate shipping information and for receiving the order upon delivery.
5. Returns and Refunds
• Please refer to our Refund & Returns Policy for detailed information regarding returns and refunds.
• By agreeing to these Terms, you acknowledge and accept our perishable goods policy.
6. Intellectual Property
• All content on our website, including text, images, logos, and designs, are the property of Baekelili or its licensors.
• You may not use, copy, reproduce, or distribute any content without our express written consent.
7. User Conduct
• You agree not to use our Service for any unlawful or prohibited purposes.
• You agree not to interfere with or disrupt the Service or servers.
8. Limitation of Liability
• To the maximum extent permitted by law, Baekelili is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or products.
• Our total liability shall not exceed the amount paid by you for the product(s) in question.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising shall be subject to the exclusive jurisdiction of the Malaysian courts.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated effective date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
11. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at hello@baekelili.com
Thank you for choosing Baekelili. We look forward to serving you with the highest quality organic baked goods.